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p:last-child{margin-bottom:0}.ticket-bubble__attachments{list-style:none;margin:.55rem 0 0;padding:.5rem 0 0;border-top:1px solid rgba(var(--color-ink-rgb),.06);display:flex;flex-direction:column;gap:.2rem}.ticket-bubble__attachment{font-size:var(--text-caption);color:var(--color-text-muted)}.ticket-composer{padding:1.15rem 1.25rem 1.25rem;background:var(--color-surface);border:none;border-top:1px solid rgba(var(--color-ink-rgb),.07);border-radius:0}@media (min-width:600px){.ticket-composer{padding:1.35rem 1.5rem 1.5rem}}.ticket-composer__header{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:.75rem;margin-bottom:.9rem}.ticket-composer__macro{width:100%;max-width:220px;min-width:180px;flex-shrink:0}.ticket-composer__macro .app-mui-field,.ticket-composer__macro .app-mui-field.MuiOutlinedInput-root{width:100%}.ticket-composer__eyebrow{margin:0 0 .2rem;font-size:var(--text-label);font-weight:700;letter-spacing:var(--letter-spacing-label);text-transform:uppercase;color:var(--color-text-muted)}.ticket-composer__title{margin:0;font-size:var(--text-section);font-weight:700;letter-spacing:-.02em;color:var(--color-text)}.ticket-composer__field{margin-bottom:.9rem}.ticket-composer__field .MuiOutlinedInput-root{border-radius:var(--radius-md);background:var(--color-surface-subtle)}.ticket-composer__field .MuiOutlinedInput-root.Mui-focused,.ticket-composer__field .MuiOutlinedInput-root:hover{background:var(--color-surface)}.ticket-composer__actions{display:flex;justify-content:flex-end}.ticket-composer--locked{display:flex;flex-direction:column;align-items:center;text-align:center;gap:.25rem;padding:1.75rem 1.25rem;background:linear-gradient(180deg,var(--color-surface-subtle) 0,var(--color-surface) 100%)}.ticket-composer__lock-icon{display:flex;align-items:center;justify-content:center;width:40px;height:40px;margin-bottom:.35rem;border-radius:var(--radius-md);background:rgba(var(--color-ink-rgb),.05);color:var(--color-text-muted);border:1px solid rgba(var(--color-ink-rgb),.06)}.ticket-composer__lock-title{margin:0!important;font-size:var(--text-body);font-weight:700;color:var(--color-text)!important}.ticket-composer--locked p{margin:0;font-size:var(--text-body);color:var(--color-text-muted)}.ticket-detail .back-link{display:inline-flex;align-items:center;gap:.35rem;width:-moz-fit-content;width:fit-content;margin:0;padding:.4rem .7rem .4rem .5rem;border-radius:var(--radius-btn);background:var(--color-surface);border:1px solid rgba(var(--color-ink-rgb),.07);box-shadow:0 1px 2px rgba(var(--color-ink-rgb),.03);font-weight:600;transition:color .15s ease,border-color .15s ease,box-shadow .15s ease}.ticket-detail .back-link:hover{border-color:rgba(var(--color-primary-rgb),.28);box-shadow:0 2px 8px rgba(var(--color-ink-rgb),.06)}.contact-tabs{min-width:0}.contact-tabs__list{margin-bottom:1rem;border-bottom:1px solid var(--color-border)}.contact-history{display:flex;flex-direction:column;gap:.75rem}.contact-history__card{padding:1rem;background:var(--color-surface);border:1px solid rgba(var(--color-ink-rgb),.06);border-radius:var(--radius-md)}.contact-history__head{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:.5rem 1rem;margin-bottom:.75rem}.contact-history__subject{font-size:var(--text-body);font-weight:600;color:var(--color-primary);text-decoration:none}.contact-history__subject:hover{text-decoration:underline}.contact-history__meta{font-size:var(--text-caption);color:var(--color-text-muted)}.contact-history__messages{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:.35rem}.contact-history__message{margin:0;font-size:var(--text-body);line-height:1.45;color:var(--color-text-muted);white-space:pre-wrap}.contact-history__message strong{color:var(--color-text);font-weight:600}.contact-calls{display:flex;flex-direction:column;gap:.5rem}.contact-call{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.75rem 1rem;background:var(--color-surface);border:1px solid 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.queue-subject__title{color:var(--color-primary)}.queue-subject__title{font-size:var(--text-body);font-weight:600;color:var(--color-text);line-height:1.35;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.queue-subject__unread{display:inline-block;width:8px;height:8px;margin-right:6px;border-radius:50%;background:var(--color-primary);vertical-align:middle;flex-shrink:0}.queue-subject__contact{font-size:var(--text-caption);color:var(--color-text-muted);line-height:1.35;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.filters-bar__select{min-width:150px}[class*=userDetail__]{font-family:var(--font-agent),"Plus Jakarta Sans",system-ui,sans-serif}[class*=userDetail__]>[class*=userDetailHead__]{display:none!important}[class*=userDetail__] [class*=table__]{font-size:var(--text-body-px)}[class*=userDetail__] [class*=tableCell]{padding:4px 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[class*=noDataTitle]:after{content:"No matching staff";font-size:1rem;font-weight:600;line-height:1.4}.staff-users-table [class*=noDataMessage]:after,.staff-users-table [class*=noDataTitle]:after{display:block;color:var(--color-text-muted);font-family:var(--font-agent),"Plus Jakarta Sans",system-ui,sans-serif}.staff-users-table [class*=noDataMessage]:after{content:"Try a different name or email.";font-size:var(--text-body);font-weight:400;line-height:1.45}.badge{display:inline-flex;align-items:center;justify-content:center;height:22px;padding:0 8px;border-radius:var(--radius-sm);font-size:.6875rem;font-weight:600;letter-spacing:.01em;text-transform:uppercase;white-space:nowrap}.badge-success{background:rgba(var(--color-success-mid-rgb),.12);color:var(--color-success)}.badge-secondary{background:rgba(var(--color-ink-subtle-rgb),.12);color:var(--color-text-muted)}.invite-form{display:flex;flex-direction:column;gap:1.125rem}.invite-form__fields,.invite-form__row{display:flex;flex-direction:column;gap:var(--space-field-stack)}@media (min-width:600px){.invite-form__row{flex-direction:row}.invite-form__row>*{flex:1 1;min-width:0}}.invite-form__hint{margin:.5rem 0 0;font-size:var(--text-caption-px);line-height:1.4;color:var(--color-text-muted)}.invite-form .app-field__input,.invite-form .app-mui-field .MuiOutlinedInput-root,.invite-form .app-mui-field.MuiOutlinedInput-root{min-height:40px!important;height:40px!important;border-radius:var(--radius-input)!important;background-color:var(--color-surface-wash)!important;box-sizing:border-box}.invite-form .app-field__input{border:1px solid rgba(var(--color-ink-rgb),.12)}.invite-form .app-field__input:focus,.invite-form .app-field__input:hover,.invite-form .app-mui-field .MuiOutlinedInput-root.Mui-focused,.invite-form .app-mui-field .MuiOutlinedInput-root:hover,.invite-form .app-mui-field.MuiOutlinedInput-root.Mui-focused,.invite-form .app-mui-field.MuiOutlinedInput-root:hover{background-color:var(--color-surface)!important}.invite-form .app-field__input:-webkit-autofill,.invite-form .app-field__input:-webkit-autofill:active,.invite-form .app-field__input:-webkit-autofill:focus,.invite-form .app-field__input:-webkit-autofill:hover{-webkit-box-shadow:0 0 0 100px var(--color-surface-wash) inset!important;border-radius:var(--radius-input)!important}.app-mui-field{width:100%;background-color:var(--color-surface-wash);border-radius:var(--radius-input);font-family:var(--font-agent),"Plus Jakarta Sans",system-ui,sans-serif;font-size:.875rem;font-weight:400;color:var(--color-text)}.app-mui-field .MuiOutlinedInput-root,.app-mui-field.MuiOutlinedInput-root{height:40px!important;min-height:40px!important;box-sizing:border-box;align-items:center;background-color:var(--color-surface-wash);border-radius:var(--radius-input)!important;font-size:.875rem;transition:background-color .15s ease,box-shadow .15s ease,border-color .15s ease}.app-mui-field .MuiOutlinedInput-root.Mui-focused,.app-mui-field .MuiOutlinedInput-root:hover,.app-mui-field.MuiOutlinedInput-root.Mui-focused,.app-mui-field.MuiOutlinedInput-root:hover{background-color:var(--color-surface)}.app-mui-field .MuiOutlinedInput-notchedOutline{border-color:rgba(var(--color-ink-rgb),.12);border-width:1px}.app-mui-field .MuiOutlinedInput-root:hover .MuiOutlinedInput-notchedOutline,.app-mui-field.MuiOutlinedInput-root:hover .MuiOutlinedInput-notchedOutline{border-color:rgba(var(--color-ink-rgb),.28)}.app-mui-field .MuiOutlinedInput-root.Mui-focused .MuiOutlinedInput-notchedOutline,.app-mui-field.MuiOutlinedInput-root.Mui-focused .MuiOutlinedInput-notchedOutline{border-color:rgba(var(--color-ink-rgb),.28)!important;border-width:1px!important;box-shadow:none}.app-mui-field .MuiOutlinedInput-root:focus,.app-mui-field .MuiOutlinedInput-root:focus-visible,.app-mui-field .MuiSelect-select:focus,.app-mui-field .MuiSelect-select:focus-visible,.app-mui-field.MuiOutlinedInput-root:focus,.app-mui-field.MuiOutlinedInput-root:focus-visible{outline:none}.app-mui-field .MuiOutlinedInput-root.Mui-error .MuiOutlinedInput-notchedOutline,.app-mui-field.MuiOutlinedInput-root.Mui-error .MuiOutlinedInput-notchedOutline{border-color:var(--color-primary-light)}.app-mui-field .MuiInputBase-input,.app-mui-field .MuiSelect-select{box-sizing:border-box;height:100%!important;min-height:0!important;padding-top:0!important;padding-bottom:0!important;padding-left:.75rem;font-size:.875rem;line-height:1.25;color:var(--color-text);display:flex!important;align-items:center}.app-mui-field .MuiInputAdornment-root,.app-mui-field .MuiSelect-icon{color:var(--color-text-muted)}.app-mui-field .MuiSelect-icon{top:50%;right:8px;transform:translateY(-50%)}.app-mui-field .MuiSelect-iconOpen{transform:translateY(-50%) rotate(180deg)}.app-mui-field--sm .MuiOutlinedInput-root,.app-mui-field--sm.MuiOutlinedInput-root{height:40px!important;min-height:40px!important}.app-mui-field--sm .MuiInputBase-input,.app-mui-field--sm .MuiSelect-select{font-size:.875rem}.app-mui-field__placeholder{font-style:normal;color:var(--color-text-muted)}.app-mui-field__menu{margin-top:4px;border-radius:8px!important;box-shadow:0 8px 24px rgba(var(--color-ink-rgb),.08),0 2px 6px rgba(var(--color-ink-rgb),.04)!important;max-height:min(320px,50vh);overflow-y:auto}.app-mui-field__menu,.app-mui-field__menu.MuiMenu-paper,.app-mui-field__menu.MuiPaper-root{border:1px solid rgba(var(--color-ink-rgb),.12)!important;outline:none!important}.app-mui-field__menu .MuiMenuItem-root{font-size:.875rem;font-weight:500;min-height:36px;padding:6px 12px;border-radius:var(--radius-xs);margin:1px 4px;color:var(--color-text);border:none;outline:none;box-shadow:none}.app-mui-field__menu .MuiMenuItem-root:hover{background-color:rgba(var(--color-ink-rgb),.04)}.app-mui-field__menu .MuiMenuItem-root.Mui-focusVisible,.app-mui-field__menu .MuiMenuItem-root:focus,.app-mui-field__menu .MuiMenuItem-root:focus-visible{outline:none;border:none;box-shadow:none;background-color:rgba(var(--color-ink-rgb),.04)}.app-mui-field__menu .MuiMenuItem-root.Mui-selected{background-color:rgba(var(--color-ink-rgb),.06);color:var(--color-text);font-weight:600}.app-mui-field__menu .MuiMenuItem-root.Mui-selected.Mui-focusVisible,.app-mui-field__menu .MuiMenuItem-root.Mui-selected:focus,.app-mui-field__menu .MuiMenuItem-root.Mui-selected:focus-visible,.app-mui-field__menu .MuiMenuItem-root.Mui-selected:hover{outline:none;border:none;box-shadow:none;background-color:rgba(var(--color-ink-rgb),.08)}.app-btn--table{min-height:var(--tap-size);padding-left:.75rem;padding-right:.75rem;font-weight:600;box-shadow:none}.app-btn--table.app-btn--danger{background:transparent;background-image:none;color:var(--color-primary)}.app-btn--table.app-btn--danger:hover:not(:disabled){background:rgba(var(--color-primary-rgb),.06);background-image:none;box-shadow:none}.app-btn--table.app-btn--success{background:transparent;color:var(--color-success);box-shadow:none}.app-btn--table.app-btn--success:hover:not(:disabled){background:rgba(var(--color-success-rgb),.08)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:.375rem;padding:.5rem .875rem;min-height:36px;border:1px solid transparent;border-radius:var(--radius-input);font-family:inherit;font-size:.8125rem;font-weight:600;cursor:pointer;transition:background-color .15s ease,border-color .15s ease,color .15s ease}.btn:disabled{opacity:.6;cursor:not-allowed}.btn-primary{background:var(--color-primary);color:var(--color-on-primary)}.btn-primary:hover:not(:disabled){background:var(--color-primary-hover)}.btn-secondary{background:rgba(var(--color-ink-rgb),.06);color:var(--color-text)}.btn-outline-secondary{background:transparent;border-color:rgba(var(--color-ink-rgb),.15);color:var(--color-text-muted)}.btn-outline-secondary:hover:not(:disabled){background:rgba(var(--color-ink-rgb),.04);border-color:rgba(var(--color-ink-rgb),.25);color:var(--color-text)}.form-control,.form-select{font-family:inherit;font-size:var(--text-body);border-radius:var(--radius-input);border:1px solid 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rgba(var(--color-ink-rgb),.05);font-family:inherit;font-size:var(--text-body);font-weight:600;line-height:1.3;letter-spacing:-.01em}.app-snackbar__alert .MuiAlert-icon{margin:0;padding:0;opacity:1;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:1.15rem}.app-snackbar__alert .MuiAlert-message{padding:0;margin:0;flex:0 1 auto;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.app-snackbar__alert .MuiAlert-action{display:flex;align-items:center;margin:0 0 0 .15rem;padding:0;flex-shrink:0}.app-snackbar__alert .MuiAlert-action .MuiIconButton-root{min-width:32px;min-height:32px;padding:4px}.app-snackbar__alert--success.MuiAlert-filledSuccess{color:var(--color-success-strong);background:var(--color-success-soft);border-color:rgba(var(--color-success-rgb),.28)}.app-snackbar__alert--success.MuiAlert-filledSuccess 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